SUPPORT
At Integrity Branding, we’re committed to making your experience seamless and stress-free. Whether you need help placing an order, managing a custom store, or resolving an issue, our team is here for you every step of the way.
HOW CAN WE HELP YOU?
Frequently Asked Questions
Get quick answers to common questions about our services, orders, and policies.
- How do I place an order?
Visit our Contact Us page or email us directly. For custom stores, log in to your store to begin shopping.
- What is the typical turnaround time?
Most orders are completed within 7–10 business days, but bulk orders or rush services may vary.
- Can I customize my own designs?
Yes! Send us your artwork or collaborate with our team to create something unique.
CONTACT SUPPORT
Have a specific question or need assistance? Our support team is ready to help.
Email Us: mandy@integritybranding.com
Call Us: (972) 446-1117 (Monday–Friday, 9 AM–5 PM CST)
Visit Us: Stop by our new showroom for in-person assistance!
DESIGN ASSISTANCE
We want your designs to look their best.
File Guidelines: Share high-quality files (Vector Files in PDF or EPS preferred).
Need a Design? Work with our in-house team to bring your ideas to life.
CUSTOM STORE SUPPORT
Managing your custom store is easy with our support tools.
Store Setup Assistance: Need help launching your store? Contact us to get started.
Updates and Maintenance: Let us handle updates to your products, pricing, or design.
Order Management: Easily track, fulfill, or troubleshoot customer orders.
RETURNS AND REFUNDS
We stand by the quality of our work. If something isn’t right, we’ll make it right.
Return Policy: Please contact us as soon as you receive your order to discuss a return at mandy@integritybranding.com
Refunds: Contact support for refunds on defective or incorrect products.
We’re here to support you every step of the way. Whether you need help with a new project or have a question about an existing order, don’t hesitate to reach out!